TERMS & CONDITIONS
By using our services, you agree to the following:
Service Scope: Use My Super Australia provides support and administrative assistance to individuals applying for early release of superannuation on compassionate grounds.
No Guarantees: While we strive for successful outcomes, approval is determined by the Australian Taxation Office. We cannot guarantee application success.
Accuracy of Information: You are responsible for ensuring that all information provided is accurate and complete.
Resubmission Policy: We offer one free resubmission if the original application was completed by us and all documents were accurate. Additional submissions may incur a fee.
Refunds: Due to the nature of our service, fees are non-refundable once work has commenced.
Privacy: See our Privacy Policy for how we handle your information.
If you engage Use My Super Australia, the full terms of your engagement of Use My Super Australia, including the fees and costs, will be set out in a separate Cost and Client Service Agreement to be entered into between you and us.
Use My Super Australia – Privacy Policy Summary
Use My Super Australia Pty Ltd (ACN 687 831 769) (we, us) provide a facilitation service to help you access your superannuation to assist with addiction recovery and mental health treatment. We collect Personal Information when you use our services.
Your privacy is important to us and we are committed to protecting your Personal Information and complying with all relevant legislation, including the Privacy Act 1988 (Cth) and the Australia Privacy Principles when collecting, using and disclosing your Personal Information.
What is Personal Information?
Personal Information is any information about you where your identity is apparent or can reasonably be ascertained from the information.
Sensitive Information is a subset of Personal Information which contains information or an opinion about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, sexual preferences or criminal records.
What Personal Information do we collect?
The Personal Information collected by us when you use our services includes your name, address, date of birth, phone number, email address, superannuation details and health or medical information.
Why do we collect your Personal Information?
We collect Personal Information for the purpose of providing you with the services you have requested, including information which enables us to assist in filing an application with the Australian Taxation Office for the early release of your superannuation on compassionate grounds.
How do we collect your Personal Information?
We may collect Personal Information about you:
- when you contact us or enquire about the service including through online forms, on our Website or by email;
- during phone calls, meetings or other communications between you and us;
- through your family members, healthcare providers and support persons, if instructed by you.
How do we share and store your Personal Information?
Other than disclosure of Personal Information to service providers or as required by law, our policy is that we do not give Personal Information to other organisations unless we have disclosed the use in this Policy or you have expressly consented for us to do so.
We do not rent, sell, or share Personal Information about you with third parties or non-affiliated companies, except to provide products or services requested by you and otherwise in accordance with the Privacy Policy.
All Personal Information collected by us is stored on secure external hard drives and cloud-based servers Amazon Web Services.
We take all reasonable steps to manage data stored on our servers to ensure data security and to prevent the loss, misuse or alteration of your Personal Information.
We encourage you to read the detailed Privacy Policy below carefully and contact us at [email protected] if you have any questions.
DISCLAIMER
Use My Super Australia is not a financial institution or financial advisory service, and we do not provide medical or treatment advice. We do not provide financial advice or recommendations regarding superannuation, investments, or medical treatment.
We assist with the administrative process of applying for early access to superannuation through the ATO’s compassionate release program. All financial and treatment decisions remain the responsibility of the individual. You should seek independent financial and legal advice, and independent medical advice, if you are unsure about any aspect of the process.
Nothing on this website or provided by our team should be considered legal, medical, tax, or financial advice.
Need help accessing your superannuation under compassionate release grounds?
Get in touch with us to discuss your situation. Complete the form below, call us, or send an email. We will assess your eligibility, guide you through the process, and support you every step of the way to help you access your funds for necessary treatment.